We are Here to Serve You!

We are committed to providing the best hearing care possible and reducing the risk of exposure to the coronavirus by maintaining social distancing in our office and providing touchless service.

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Telehealth Appointments – NEW!

We offer live online video conferencing for consultations, follow ups and help troubleshooting any issues patients may be having with their hearing technology.

telehealth
Remote Care

We also provide phone based consultation, follow ups and troubleshooting assistance.  Some hearing devices even allow for remote adjustments through a compatible smartphone and app. Ask us if your hearing aids have remote assistance technology.

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Curbside Pickup and Drop-Off

We offer scheduled quick-and-easy curbside pick up or drop-off for hearing aid repairs, clean and checks, batteries, supplies and accessories.

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Expanded/Modified Hours

We’ve changed our schedule to maximize hearing care access while ensuring a safe environment for patients and staff.  Please call our office to check for the most current hours of operation and to book your appointment.

 
Increased Precautions

We have protocols and practices in place to protect your health and safety including:

    • modified reception area
    • triaging appointments to determine how to best address a patient’s needs
    • altered patient flow to ensure only one patient is seen at the clinic at all times
    • use of personal protective equipment by staff and patients
    • frequent facility cleaning
    • disinfecting touchpoints between patient appointments
    • social distancing between staff
    • frequent hand washing and use of hand sanitizer
    • daily monitoring of body temperature
    • mandatory 14 day sick leave for team members with flu like symptoms
 
New Appointment Process

We will only be seeing patients with appointments.  All patients will be screened over the telephone when checking in for their appointment.

You will be greeted by our administrative personnel who will provide you with instructions from behind a plexiglass barrier.  A station will be positioned at the entrance of the door for pick ups and drop offs if curbside service is not available.

You will be expected to arrive with a mask on and will be asked to sanitize your hands.  If you do not have a mask you may purchase a face mask from our office for $1.00;  fifty cents will be donated to a local charity.  Your temperature will be taken with an infrared thermometer.  Staff will be wearing gloves when handling shared objects and all shared objects will be disinfected before and after use.

We have implemented policies and new services to ensure health, security and access to care.  Phones will be answered daily. Please call our office to check for the most current hours of operation.  Please call or email us to book your appointment.

Thank you for your trust, support and cooperation during this challenging time.  Please stay safe, healthy and informed.

For updates on COVID-19 in York Region:
https://www.york.ca/wps/portal/yorkhome/health/yr/infectiousdiseasesandprevention/covid19

Online COVID Self-Assessment Tool:
https://ca.thrive.health/covid19/en

We look forward to seeing you soon!